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SHIPPING & RETURNS

SHIPPING POLICY

Processing & Delivery Times

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  • UK Orders: Typically processed within 1-4 working days and delivered within 3-7 working days after dispatch.

  • International Orders: Processed within 1-4 working days, with delivery times varying by location. Customers will receive estimated delivery times upon dispatch.

  • Pre-Orders: Dispatched as soon as the items become available.

 

We will notify you via email when your order is dispatched, including estimated delivery times and any potential delays. If you do not receive your order within the estimated timeframe, please contact us for assistance.

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Receiving Your Order

If you do not report any issues within 5 days of delivery, we will assume you have received the goods in full working order.

​​RETURN & EXCHANGE POLICY​

Returns & Exchanges Policy

 

Upgrade Motorsport strives to provide high-quality products. However, if you need to return an item, please review the following guidelines:

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Incorrect or Faulty Items

  • If you receive an item that is incorrect or faulty on arrival, contact us within 10 days of receipt.

  • We will offer a replacement (if available) or a full refund via your original payment method upon receiving the returned item.

  • Customers are responsible for return shipping costs.

 

Faulty Items Within Warranty

  • If your item develops a fault within the warranty period, you are entitled to a repair or replacement under the warranty terms.

  • Contact us to arrange the return.

 

Damaged in Transit

  • If your item arrives damaged, please sign the delivery note stating the damage and report it to us within 10 days.

  • We will arrange for the return and refund once we receive the item.

  • Customers are responsible for return shipping costs.

 

Change of Mind Returns

  • If you change your mind, you may return items within 10 days of receipt, provided that:

    • The packaging is unopened.

    • The product is in resaleable condition.

  • Customers are responsible for return shipping costs.

 

How to Return an Item

To initiate a return, please contact us via the details provided on our website. Ensure that items are returned in their original packaging with all documentation included.

 

Refunds & Discretion

Refunds and replacements will be processed once we receive and inspect the returned goods. Upgrade Motorsport reserves the right to refuse returns under certain circumstances, such as:

  • If the product has been used or altered.

  • If the item has special characteristics that cause it to deteriorate quickly.

  • If the item was sold at a discounted price due to known defects.

 

We appreciate your business and are happy to assist with any concerns. Please reach out if you have any questions regarding our shipping or returns process.

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